shipping & returns

Layaway

A minimum of a 50% deposit is required to place an item on layaway and must be paid on the date of sale. The layaway must be paid in full within 30 days from the date of sale or all deposits will be forfeited, and the items will be returned to the sales floor.

Pickup & Delivery Service

We offer both pickup and delivery service for customers who are looking to consign furniture with us, or for customers that have purchased furniture through our store. We will work with you to set up the pickup or delivery of your items and find a time and a day that works for you. We will calculate a quote for you either over the phone for pickup, or at the time of sale for a delivery. The quote is based on the mileage and estimated time the pickup/delivery will take.

For the majority of pickups/deliveries, we have an in-house service and use our own employees. However, for very long-distance deliveries and pickups, we have working relationships with many great white-glove shipping/delivery service companies that will coordinate the delivery with us to meet your specific needs.

Self-Pickup / Self-Delivery

We welcome anyone who is able to transport the furniture on their own to do so. However, in most cases moving large amounts of furniture at one time is just too hard for a customer to do themselves.

In order to pick up your stored purchases you must schedule a pickup date. This can be done with 24 hours notice by phone at 203-528-0130. Customers picking up items from our sold section will be directed to our Outlet location (1100 Southford Rd, Middlebury, CT 06770). Customers are responsible for loading their own items and must come prepared to do so.

Return / Exchange Policy

All sales on consigned goods are final. The only items which we offer an exchange or store credit for are new “gift” items (e.g., Mackenzie-Childs products). On such items, we allow a 30-day exchange period. You may either exchange for another item or be issued a gift card with the designated amount in store credit.

Call us at 203-528-0130 or email us if you have any further questions.